What role does the customer portal play in ServiceTitan?

The customer portal in ServiceTitan plays a crucial role by allowing customers to manage their appointments. This functionality is essential as it provides customers the convenience of scheduling, rescheduling, or cancelling appointments at their discretion. This leads to enhanced customer satisfaction, as they can easily engage with the service provider without having to call or interact with staff directly.

By having access to their appointment details, customers can review service options, view upcoming services, and manage their own schedules, thereby taking control of their service needs. This level of interaction not only streamlines operations for the service provider but also empowers customers, making for a better overall user experience.

In contrast, managing employee schedules, handling supplier invoicing, and monitoring inventory levels pertain to other functions within the ServiceTitan system that are not directly related to customer interaction. These roles are more focused on internal operations rather than enhancing the customer experience through direct management of appointments.